General Information

1. You will be traveling alone for your screening appointment. There are no exceptions.
2. If there is no need for overnight stay, your screening appointment will be same day travel
3. For screening travel we will be arranging Uber/Lyft transportation. NO rental car will be provided. If you wish to have a rental car you can arrange it on your own and get reimbursed.
4. You MUST have a companion accompany you for your retrieval.
5. Your companion must be at least 21 years old and have a valid driver’s license.
6. Childcare must be arranged for your screening appointment, as children are not allowed to accompany you.
7. Please review your confirmations for any errors that might have occurred in the booking process and inform us within immediately so we can make the necessary adjustments.
8. You must inform our office if your confirmations are not correct within 24 hours.

Flights

1. Your travel arrangements could be very last minute depending on the instructions given to us from the IVF clinic.
2. The travel days are tentative and may change based on your lab results.
3. All travel will be booked no earlier than one week prior to your departure to ensure all dates are confirmed and final. This is to ensure no travel is cancelled, as many flights and hotels are nonrefundable.
4. You MUST check in online 24 hours before your departure as all flights are being overbooked. If you don’t have a seat number assigned or you didn’t receive other instructions from the airline upon arrival at the gate you may not be able to get on the flight!
5. Arrive at the airport at least 2 hours prior to your departure or return flight.
6. Make sure you have your itinerary number or record locator available, along with a valid ID.
7. Please be aware of which airlines you are flying with as your flights may be with different airlines throughout your trip.

Car Rental

1. For retrieval, your car rental is under can be under yours or companions name ( age requirement to rent a car is deferent for each location) .
2. As mentioned above, your companion must be at least 21 years old to drive the car rental.
3. Your car reservation is not prepaid for and we will be sending the total estimated amount to your bank account prior departure so you are able to make a payment. Please keep the final receipt and send a copy to your case coordinator for reimbursement.
4. Credit Card or Debit card used to pay for the rental MUST be matching the name on the reservation.
5. Please be aware the car rental office may not be located at the airport and you will need to take a shuttle from the airport.
6. Arrive at least 2 hours prior to your return flight to ensure you have enough time to return your car rental.

 Hotel

1. The hotel rooms are chosen based on availability and allowed amount per night, per your legal contract. You are not able to choose your own.
2. If there is availability the hotel will be located no more than 10 miles away from the clinic, if there is no availability the distance may be up to 20 miles.
3. A credit or debit card must be provided for your hotel reservation, as you are responsible for incidentals. Credit or debit card used for incidentals has to be under the same name as the reservation.
4. If you do not have one, please let us know in advance.
5. The hold amounts vary from hotel to hotel, but you must have at least $150.00 available on your card for this purpose.
6. If a hold is placed on your card and there are no incidentals, the funds will be returned to your account within 48 hours after check out.